0 Refund policy – PolarWear

Refund policy

Refund & Return Policy – PolarWear

Last updated: 20 October 2025

Thank you for shopping at PolarWear. We want you to be fully satisfied with your purchase, and this Return and Refund Policy explains your rights and how to initiate a return, exchange, or refund.

Scope and Intent

This policy applies to all purchases made through the PolarWear website. Nothing in this policy affects your statutory rights.

In accordance with EU and UK consumer law, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason. 

Returns

We accept returns for both defective and non-defective products.

To be eligible, items must be new, unused, unopened, and in their original packaging.

You have 14 days from the date you receive your order to request a return.

All returns must be authorized by our customer support team before being shipped back.

Returns sent without prior authorization will not be accepted.

Authorized returns should be mailed to:
PolarWear – Vasagatan 58, 411 37 Gothenburg, Sweden

Return Shipping

Defective, damaged, or incorrect products: We cover the return shipping cost.

Non-defective returns (change of mind, etc.): Customers are responsible for return shipping costs and labels.

We never charge restocking fees.

Exchanges

We accept exchanges. Customers may return the original item and request a replacement of equal value, or they can place a new order for the desired product after the return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved, refunds are typically processed within 10 business days (and always within 14 business days) to your original payment method.

Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 14 business days have passed since your refund was approved, please contact us at info@polarwear.co 

Special Situations

  • Damaged on Arrival: Notify us within 48 hours with photos.

  • Incorrect Product Received: We will cover return shipping and send the correct product.

  • Product Never Arrived: Contact us to investigate with the courier. If lost, we will replace or refund.

  • Cancellation Before Shipping: Orders can be cancelled before dispatch. Once shipped, the return process applies.

Contact Information

Trade Name: PolarWear
Company Name: Gothenburg Ecom AB
Company Registration Number: 5592406101
Email: info@polarwear.co
Business Address: Ruskvädersgatan 8D, 418 34 Gothenburg, Sweden
Contact Form: https://polarwear.co/pages/contact
Customer service hours: Monday–Friday, 09:00–18:00 (GMT+01:00, Stockholm)